Refund & Return Policy
At Maison Verelle, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.
Return Eligibility
You may request a return within 30 days of delivery if:
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The item is unused and in its original condition
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The item is in its original packaging
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You have proof of purchase (order number or receipt)
Non-Returnable Items
We do not accept returns for:
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Items that have been used, assembled, or damaged by the customer
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Items not in original condition or packaging
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Include:
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Your order number
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Photos of the damaged item and packaging
We will offer a replacement or full refund at no additional cost.
Return Process
To initiate a return, please contact us at:
mammadabdul196@gmail.com
Our support team will provide you with return instructions.
Please do not send items back without contacting us first.
Return Shipping Costs
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If the return is due to damage, defect, or our error → we cover the shipping cost
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If the return is due to customer preference → the customer is responsible for return shipping fees
Refunds
Once we receive and inspect your returned item:
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Refunds will be issued to your original payment method
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Processing time: 5–10 business days
Order Cancellation
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Orders can be canceled within 12 hours of purchase for a full refund
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After 12 hours, orders may already be processed and cannot be canceled
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your payment provider
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If still unresolved, contact us at:
mammadabdul196@gmail.com
Contact Us
If you have any questions about returns or refunds, please contact us:
mammadabdul196@gmail.com